If Service Order is not Released & its in CRTD status:
- You have the option of selecting Do Not Execute, which will close the order permanently & sets the status to CLSD. After that, you can set deletion flag for that Service order. Deletion flag can be reset at the later stage. But "Do Not Execute" option can't be reversed back to CRTD status.
If Service Order is Released & No cost is booked:
- Click on TECO flag & "Complete Business" button to close the order. Then you can set the deletion flag for the order. All these TECO, Complete Business, Deletion flag can be reversed back to previous statuses.
If Service Order is Released & Some costs are booked:
- Reverse all the entries which booked cost against that Service Order & follow the same steps of "If Service Order is released & No cost is booked". Here, apart from getting back the cost to service order, all other business transactions viz., TECO, Complete Business & Deletion flag can be reversed back to previous statuses.