Hi,
You can map In House repair process for this
steps to be followed:-
1) Equipment sold to customer comes for the repair which is under warranty and after repair sent back to customer. This is free service and customer has to bill only for labor charges not the material used during repair.
1. Create equipment with Warranty details
2. While creating the notification enter the equipment for which you need to repair
3. system will pop-up warranty details
4. Create Repair order from Action box settings of service notification
5. In the configuration of Service notification type, maintain Action box settings
6. Repair order is nothing but your SD order ( in standard it will be RAS)
7. based on repair order settings, you can take the part inside with Return delivery
8. Service order will be created once you receive the defective part
9. Service order creation settings are done in Requirement class and requirement type
10. Requirement class 204 can be used
11. In the service order you can add operations or services and components
12. While confirming operation you can post actual man hours
13. you can use accounting indicator G as per standard for Components so that they are not carried to billing
14. Create debit memo request from service order which will only create for operations
15. Bill using debit memo request for only operations cost
Equipment comes for the repair which is not under warranty. Here customer has to bill for all the cost for service.
only change is accounting indicator, use Billing accounting indicator for both operations and components which is K as per standard
remaining all steps are in common and you can bill to customer for both operations and components
hope you can try and revert if in case any problem
regards,
santosh